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Customer Reviews: 301,161 | Stores Rated: 16,752 |
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When shoppers search Google for your company's name to research your reputation before buying, your ResellerRatings
reviews page is often found on the first page of results. This holds true for thousands of companies reviewed at our
site.
By actively monitoring your customer feedback and working to resolve any customer issues, you will
maximize your rating score
and reputation, and project a responsible and trustworthy company image, which will have a positive impact on your
sales.
Since ResellerRatings reviewers can edit their reviews at any time, it's important for you to monitor your
customer feedback and promptly contact reviewers to resolve issues. Although 65% of all reviews at
our site are positive, the other negative reviews don't have to be set in stone forever. If you
satisfy a previously unhappy customer, by resolving their issues, they'll often edit their previously negative review
to reflect their new satisfaction.
ResellerRatings offers a powerful toolset known as our Merchant Member program, enabling you
to view invoice numbers and to contact reviewers by email, to post public comments in reply to reviews (letting the
public know that you're actively working to resolve issues), to solicit reviews from your customers after checkout, to
flag reviews for evaluation under our terms of use, to screen reviews 48 hours before they appear live to the public
(giving you time to resolve any issues), as well as a number of prominent advertising benefits and other tools.
Merchant Member pages are also free of most 3rd party advertising clutter, ensuring that your listing doesn't promote
your competitors.
By becoming a Merchant Member, shoppers will know that you are dedicated to customer satisfaction. Merchant Members
are listed
on our homepage and displayed on our Merchant Members page. A prominent green
"participation badge" is displayed on your reviews page, telling shoppers that you monitor feedback and work to
resolve any issues. A red "non-participation badge" is displayed on all Non-Merchant Members pages, to inform
shoppers that the company does not participate at ResellerRatings.
 If you
consistently provide excellent
service, you may also qualify for our ResellerRatings Elite
seal. The Elite Seal is displayed on your reviews page, and can also be displayed on your website to boost
customer confidence in your company.
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The companies below DO subscribe to ResellerRatings' Merchant Member program to
monitor
feedback and respond to customer issues.
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What makes ResellerRatings different from other ratings sites?
- Our dedication to anti-fraud tools, preventing and detecting fake reviews
- Our Merchant Member program toolset, enabling you to contact reviewers and view invoice numbers, and to post
public
comments in reply to reviews.
- Our 16 terms of use policies: non-customers cannot write reviews, and reviews must comply with the other policies.
- We are not a price comparison engine and we do not require merchants to advertise with us in order to be reviewed
by customers. It has always been free for merchants to be listed and reviewed at ResellerRatings.
- Companies can't opt out from ResellerRatings: our site's users add stores to ResellerRatings and write reviews.
ResellerRatings does not add or remove stores. We do not edit, moderate, or censor reviews.
What makes us different from the BBB?
- The full text of reviewer praise and criticism is displayed on each company's reviews page, whereas the BBB does
not display written feedback.
- ResellerRatings accepts and encourages positive feedback, and 65% of all reviews at ResellerRatings are either
"Very Satisfied" or "Somewhat Satisfied", whereas the BBB only accepts customer complaints. We think that does
a disservice to great merchants, because it doesn't recognize and reward excellence.
- ResellerRatings review pages are highly ranked in Google: shoppers are finding your ResellerRatings reviews.
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If your business isn't listed at ResellerRatings, you can add it here.
To use either our Merchant Member or Free Starter packages, you first need
to create a ResellerRatings username. You'll automatically receive our
"Free Starter" package when we activate your account.
To get access, please
provide us with the following information:
Once you have a ResellerRatings.com account, contact
us and provide the above information so that we can associate your username with your company listing at
ResellerRatings. Even before you hear back from us, you can go ahead and subscribe to Merchant Member at this point, for
faster setup.
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We offer a variety of merchant tools and advertising options in two packages, our robust
$29/month* (see below for tiered pricing) Merchant Member
package, and our basic Free Starter package (which only allows flagging of reviews for evaluation under our TOS and
includes no other features). See
the table below for a listing of the features that are included with each package.
These merchants are a few of our paying Merchant Member subscribers (see
all):
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| Package Name |
Monthly |
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|---|
| Merchant Member Package |
$29* | Sign Up |
Free Starter Package |
$0 | Sign
Up |
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Feature
(scroll over a feature for more
details) | Merchant Member | Free
Starter |
|---|
| Flag
Reviews for Evaluation Under Our TOS | x | x |
| Email Alerts - Receive Notification of New Reviews | x | x |
| Exit Survey at Checkout to Boost Review Volume | x | x |
| View Reviewer
Invoice Numbers - Reveals Reviewer Identity Enabling You to Resolve Issues | x | |
Participation Badge Displayed on Reviews Page and Survey Form  | x | |
| ResellerRatings Customer Certified Seal (for qualified merchants) | x | |
| Post Public Rebuttal Comments | x | |
| Get Listed on our Merchant Members Page | x | |
| Contact Customer Reviewers via Email Form | x | |
| Contact
Customer Reviewers via Private Messaging | x | |
| Remove Most Competitor Ads from Reviews Page | x | |
| Post Product Deals to Merchant Promotions
Forum (Advertisement) | x | |
| Exclusive Access to Merchants-Only Forum | x | |
| Toll-Free Merchant Support Line | x | |
| 48 Hour Preview of New Reviews | x | |
| 48 Hour
Turnaround on Flagged Reviews | x | |
| Homepage 125x50
Logo Advertisement | x | |
| Bold Find a
Store Listing Advertisement | x | |
| Reviews Page
750x75 HTML Advertisement | x | |
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Display 25 Reviews as Testimonials on Your Site | x | |
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Post Your Contact Information | x | |
| Competitor
View | x | |
| Customer Survey
View | x | |
| Post Company
Features | x | |
| Sign Up | Sign Up |
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* Merchant Member pricing is based on the number of employees in your organization.
If your company is a subsidiary, all employees of your parent entity should be counted as well:
1-10 employees = $29/mo
11-50 employees = $49/mo
51-100 employees = $79/mo
101-250 employees = $129/mo
250-500 employees = $249/mo
500+ employees = contact us
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Our Point-of-Sale Exit Survey feature lets you solicit reviews from your
customers during the checkout process. Your customers will either (your
choice) be
presented with a link to a survey, or a DHTML (anti-popup blocker) pop-up, to ask them
for their email address (which can be pre-populated from your server). We will then followup by email
with each customer in 7 days to solicit their written review. The exit survey is incentivized
with a $50 daily gas card giveaway.
You can get setup instructions for the exit survey
through the merchant administration panel of your ResellerRatings Merchant Member account.
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In addition to the advertising options that are included in our Merchant Member package above,
we offer a 125x50 fixed logo advertising spot to
display
your ad on our homepage, in our "find a store" section, and in our
forums. Unlike the 125x50 ad in our Merchant Member package which rotates with other
ads, this
125x50 advertisement appears on 100% of each section's page views and is
not rotated with other ads. Contact our ad sales team for pricing and
more information
about this opportunity.
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Homepage |
Find a Store |
Forums
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Because we only offer information and tools of interest to people that are
actively shopping, it's
no wonder that our site attracts such a high caliber audience of buyers.
Our users are either researching
purchases or are ready to buy, and they have the means to do so due to a
high average income. What’s more,
our site and our audience are extremely tech-focused. The vast majority
of our users are interested in
computer and electronics-related products more than any other product
type.”
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Source: ResellerRatings Survey Data and
2002 U.S. Census
Data |
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